A support/ticketing system is a service tool that helps departments at Abbey Total Care Group manage the services and support cases in our nursing homes. The system or app creates a "ticket" which documents different requests and interactions over time, making it easier for department managers to resolve complicated issues.

The system should help our department teams better prioritise their assignments, so they can create a more efficient processes. Here's how a system like this really works: 

Abbey Total Care Group

The most obvious benefit that a ticketing system offers is its ability to organise and store a high volume of support cases for an entire department. Managers can easily manage multiple cases at once because each ticket is labelled and can be prioritised by its urgency. This comes in handy when dealing with critical situations where stakeholders are filing large amounts of support and service tickets regarding a specific issue. A ticketing system helps identify and segment these cases so that a designated task force can quickly address them in bulk.